❓ Frequently Asked Questions
Are you a factory or trading company?
We are a professional trading company working with certified factories with 9+ years of experience in the industry.
What certifications do your products have?
Our products carry CE, RoHS, FCC, UKCA, and PSE certifications for selected models, meeting all necessary regulatory requirements for global markets.
Can I order samples before bulk purchase?
Yes, samples are available. Samples are charged at cost, and shipping is paid by the buyer. Sample fees can be deducted from subsequent bulk orders.
What is your Minimum Order Quantity (MOQ)?
The MOQ is 2 units for standard products. For customized options (logo, packaging, or features), the MOQ will depend on the specific requirements.
Do you support DDP/DAP delivery?
Yes, we provide door-to-door services including customs clearance and tax handling (DDP) to facilitate a smooth delivery process.
What is the warranty policy and after-sales support?
We offer a 12-month limited warranty covering manufacturing defects. We also provide online technical support and marketing assistance. For damage or quality issues, please report within 10 days with evidence for replacement.
WorkX Chair
